9th Annual CSLN Partnership Award Ceremony Celebrates Honored Guests
September 28, 2017 -
Rhode Island’s child support professionals gathered on June 2nd at their annual conference to focus on this year’s theme of “Child Support – Redefining the Basics”. In the midst of many relevant and current child support related presentations, Ms. Sharon Santilli, IV-D Director of Rhode Island and the CSLN Administrator, took the opportunity to present this year’s CSLN Partnership Awards to three highly deserving recipients. The 2017 CSLN Award recipients are:
Representing National General Insurance Company (NGIC), Ms. Jill King, Child Support Quality Assurance contact, accompanied by Mr. Bryan Lowe, National SIU Director, accepted the CSLN Insurance Partnership Award. Ms. King spoke genuinely and expressed sincere appreciation for their role in the program.
Jill elaborated further that “doing what is right”, not only looks good through the lenses of corporate responsibility, but also feels good for the employees. She stated that claims representatives constantly tell her “how happy it makes them to be able to send a check to a state child support agency from a claim settlement”.
National General’s dedicated team of professionals processed over 4,000 matched claims resulting in over 2,200 child support liens nationwide. NGIC has contributed an estimated $3.2 million dollars in collections to date. Amazingly, 25% of their liens represent a collection value of over $4,000.00 per settlement.
On behalf of the Michigan Office of Child Support Services, Ms. Michele Bussier enthusiastically accepted the CSLN State Member Partnership Award. Michigan’s Office of Child Support joined the Child Support Lien Network “just over nine years ago as a small three-person team”, recalled Michele. Over the years, with patience and perseverance, Michigan has collected “over $15 million dollars” from the CSLN Program. Michele quickly learned that “…one of the keys to insurance claims collections are follow-up calls”. Her diligence resulted in one of Michigan’s “largest collections, $106,000, which paid off 2 cases in full”. Ms. Bussier expressed her strong passion and commitment to continuously pursue the CSLN claims for the children and families in Michigan, and displayed optimism about the future of insurance collections.
Michigan submits 187,000 delinquent obligors for daily insurance matching and has processed over 10,000 CSLN insurance claims since 2008. Again, we thank Michigan’s Office of Child Support for their incredible work and commend their exceptional achievements.
The final award was presented to Ms. Tressa Johnson, the Program Contract Administrator for the Virginia Division of Child Support Enforcement. Ms. Johnson received the John F. Murphy Award, which recognizes an individual who exhibits an exceptional dedication to the CSLN program. Upon graciously accepting the award, Ms. Johnson declared,
Although Tressa may not have been involved at the time of the initial implementation of the project, she quickly has become knowledgeable with the CSLN Program and recognizes the value and collection opportunities it brings to the Virginia Child Support Agency. She stated, “In the last year I have come to know CSLN as an amazing tool just not optimally used in our tool box.” Ms. Johnson embraced the task of revisiting the existing CSLN processes in the State of Virginia. Almost immediately, Tressa assessed the State’s collaboration with the CSLN Program. The assessment provided workflow enhancements, which were then shared in an extensive awareness campaign with the 20 District Offices. This effort resulted in “optimized insurance collection potential for the children and families in Virginia”.
Over the past 14 years, Virginia has processed more than 20,400 CSLN insurance matched claims. Ms. Johnson reported, “over $30 million has been recovered using the Lien Network matches and more is constantly being intercepted”. Tressa has undeniably made a positive impact on Virginia’s child support collection efforts, directly contributing to the State’s mission of promoting strong, self-reliant families.
The Child Support Lien Network is fortunate to partner with these organizations and individuals whose daily efforts contribute to the well-being of so many millions of our children and families nationwide. It is this type of cooperative spirit that transpires into so many success stories. Once again, a heartfelt thank you, and congratulations to all of the CSLN Partnership Award recipients!